FAQ

Delivery
1. What payment methods do you accept?

At Teehit, we offer a variety of secure payment options for your convenience:

  • American Express
  • Apple Pay
  • Google Pay
  • Maestro
  • Mastercard
  • Visa

All payments are processed in Australian Dollars (AUD).
2. Do you offer free shipping?

Yes, we offer free shipping on all orders within Australia. No minimum purchase is required.
3. How long will it take to receive my order?

We aim to process and ship your order as quickly as possible. Here are the estimated delivery times:

  • Order Cutoff Time: Orders placed before 5:00 PM (GMT+10/AEST) will be processed the same business day. Orders placed after this time will be processed the following business day.
  • Processing Time: 1–2 business days (Monday to Friday)
  • Transit Time: 6–7 business days (Monday to Friday)

Estimated Total Delivery Time: 7–9 business days, depending on your location.

Please note that delivery times may vary depending on factors like weather conditions and delivery carrier delays.
4. Do you ship internationally?

At this time, we only ship within Australia. We do not ship to international locations.
5. How can I track my order?

Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your package on our website or directly on the carrier’s tracking page.
6. What should I do if my order is delayed or lost?

If you experience any delivery issues, such as delays or lost packages, please contact our customer service team immediately at support@teehit.com We will assist you in resolving the issue as quickly as possible.

Under Australian Consumer Law, you are entitled to a remedy (including a refund or replacement) if the goods are not delivered within a reasonable time or if they are damaged during transit.

Returns and Refunds
7. What is your return and refund policy?

We offer easy returns within 30 days of receiving your order. Here are the key points:

  • Items must be unused, in their original condition, and returned in the original packaging.
  • Return shipping is free for defective products. However, customers are responsible for return shipping costs for change of mind returns.
  • Once your return is received and inspected, a refund will be processed. It may take up to 10 business days for the refund to appear on your original payment method.

For full details, please review our Return and Refund Policy
8. How do I cancel or modify my order?

Once an order is placed, it is processed promptly. If you wish to cancel or modify your order, please contact us immediately at support@teehit.com If the order has already been processed or shipped, changes may not be possible.
9. What should I do if I receive a faulty or damaged item?

If you receive a faulty or damaged item, please contact us via support@teehit.com We will assist you in arranging a refund or replacement in accordance with our Return and Refund Policy You may be asked to provide photos of the item to help us process the return quickly.
10. Is my personal and payment information safe?

Yes! Teehit uses SSL encryption and trusted payment gateways to ensure the security of all transactions. We do not store any credit card or payment information on our servers.
11. What happens if my payment is declined?

If your payment is declined or fails during checkout, your order will not be processed. Please ensure that your payment information is correct and that you have sufficient funds in your account. If the issue persists, please contact your bank or payment provider.
12. Do you offer exchanges?

Currently, we do not offer direct exchanges. If you need a different size, color, or product, you can return the original item according to our Return and Refund Policy and place a new order.